Refund policy
Return & Refund Policy
We want you to love your purchase! If you aren't completely satisfied, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
- Items must be in their original condition: unused and in original packaging.
- Proof of purchase (order number or email confirmation) is required.
How to Start a Return
- Contact us at support@precixe.com with your order number and reason for return.
- If approved, we will send you a prepaid return shipping label and return instructions. (Note: Return shipping is free if within the 30-day return window).
- Ship your return package to: Precise Tech c/o Lecangs LLC, 5625 Challenge Dr, Suite 104, Memphis, TN 38115
Please note: Unsolicited items sent back to us without first requesting a return will not be accepted.
Damages & Order Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at support@precixe.com, so we can evaluate the issue and send a replacement right away at no extra cost to you.
Exceptions & Non-Returnable Items
- Final Sale Items: Clearance items and items marked "Final Sale" cannot be returned. (Purchases made with promotional discount codes are still eligible for return).
- Gift Cards: Gift card purchases are non-refundable.
Exchanges
The fastest way to get what you want is to return the item you have. Once accepted, you can make a separate purchase for the new item. Alternatively, reach out to us directly, and we can process a direct exchange for a different size or color.
Refunds
Once we receive and inspect your return, we’ll notify you of the status. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days. Please keep in mind that banks or credit card providers may take additional time to post the credit to your account.